Privacy & Compliance Policy

Talexa Pty Ltd (ABN 82 683 011 510) handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, who we share it with and how you can access or correct it.

Who we are

Talexa is a Brisbane-based IT recruitment and ICT labour hire business. We hold Queensland labour hire licence LHL-08891-V5Z0F, are a corporate member of the RCSA, and supply through BuyICT Digital Marketplace Panel 2 and Local Buy LB334. In this policy, “we” and “us” means Talexa.

Information we collect

We only collect information that is reasonably necessary for our recruitment and labour hire services.

• Candidates and contractors: name, contact details, CV, work history, qualifications, skills, the type of role you want, references, right-to-work details, security clearance status, and interview notes. If you are engaged through us, we also collect tax file number, bank, superannuation and emergency contact details.
• Referees: name, contact details and the comments you provide about a candidate.
• Clients and buyers: name, organisation, role, contact details and the details of roles you ask us to fill.
• Website visitors: the details you enter in our forms, and basic usage data such as pages visited, device and browser type, collected through cookies and Google analytics tools.

We do not ask for sensitive information (such as health information or criminal history) unless it is needed for a specific role, the law allows it, and you consent. Some government roles require police or security checks; we will tell you before any check is requested.

How we collect it

Mostly directly from you: through our website forms, by email or phone, in interviews, and when you send us your CV. We may also collect information from referees you nominate, from public professional profiles such as LinkedIn, and from clients about roles and contractor performance. You can deal with us anonymously for general enquiries, but we cannot put you forward for a role without identifying you.

Why we use it

• Matching candidates to roles and putting candidates forward to clients, with your agreement
• Checking references, qualifications, work rights and clearances
• Engaging, paying and supporting contractors, including payroll, superannuation and workplace health and safety
• Meeting our legal and licence obligations, including Queensland labour hire licensing and panel reporting
• Responding to enquiries and managing client relationships
• Improving our website and services

We will not send you marketing you have not asked for, and you can opt out of any newsletter or job alert at any time.

Who we share it with

• Clients: we only send your CV or details to a prospective employer after discussing the role with you.
• Referees: we contact the referees you give us.
• Government panel administrators: BuyICT and Local Buy arrangements require us to provide certain candidate and pricing details to the buying agency or panel manager.
• Regulators and government agencies: for example the Australian Taxation Office, the Office of Industrial Relations (Queensland), Fair Work, and agencies that process security clearances.
• Service providers: businesses that help us operate, such as website hosting, email, cloud storage, payroll (APositive) and accounting providers. They may only use the information to provide services to us.

We do not sell personal information.

Overseas disclosure

We store CVs and candidate records in cloud storage located in Australia. Some other service providers, such as email and website tools, may process information outside Australia, including in the United States. Where this happens we take reasonable steps to make sure the provider protects it in a way consistent with the Australian Privacy Principles.

Security and retention

We store personal information in secure, password-protected systems and limit access to people who need it. We keep candidate records for up to 2 years after our last contact, unless you ask us to delete them sooner or the law requires us to keep them longer. Records about contractors we engage are kept for at least 7 years to meet tax and employment record-keeping obligations. When information is no longer needed we delete or de-identify it.

Cookies and analytics

Our website uses cookies and Google Tag Manager to understand how the site is used. This data does not identify you directly. You can block or delete cookies in your browser settings; the site will still work.

Accessing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct or delete it, by contacting us below. We will respond within 30 days. If we cannot give you access, we will explain why.

Complaints

If you think we have mishandled your personal information, contact us first and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Contact us

Privacy Officer: Dean Firmin, Talexa Pty Ltd
Email: contact@talexa.com.au
Phone: 1300 825 392
Brisbane, Queensland

We may update this policy from time to time. The current version is always on this page.

Last updated: 24 October 2026